Deposits, changes and cancellations.

1. Applicable law

This policy is intended to complement your rights under UK consumer law, including the Consumer Rights Act 2015, which sets out protections for consumers in respect of services. Nothing in this policy affects your statutory rights.

2. Deposits

When you confirm a booking with us, we may request a deposit to secure your date and reserve décor, equipment and time for your event. The amount and due date for any deposit will be clearly set out in your service proposal or booking confirmation.

3. Balance payments

Unless otherwise agreed in writing, the remaining balance for your event décor is typically due in advance of the event date. Details of payment dates and methods will be confirmed with you at the time of booking.

4. Changing your booking

If you need to make changes to your booking, such as adjusting the design, venue or timings, please contact us as soon as possible. We will make reasonable efforts to accommodate changes, subject to availability, practicality and any additional costs involved. Where changes significantly alter the nature or scale of the services, we may need to revise the price and terms with your agreement.

5. Cancellations by you

If you wish to cancel your booking, please let us know in writing as early as you can. Because we reserve time, materials and equipment for your event, deposits may be non-refundable or only partly refundable depending on how close the cancellation is to the event date. Any such conditions will be clearly set out in your specific booking terms.

We will always act in a fair and reasonable way and will consider factors such as whether we have already incurred costs or turned away other work for the same date.

6. Cancellations or changes by us

In the unlikely event that we need to cancel or significantly change your booking due to circumstances within our control, we will offer you alternative dates or a suitable adjustment where possible. If this is not acceptable to you, we will discuss appropriate next steps with you in accordance with UK consumer law.

7. Events outside our control

Sometimes events occur that are outside our reasonable control, such as severe weather, public safety restrictions, transport disruption or issues at the venue. Where such events significantly affect our ability to deliver the services as planned, we will work with you and the venue to explore alternatives, such as adjusted timings or layouts. Any changes or partial refunds will be considered on a case-by-case basis with reference to the circumstances and applicable law.

8. Quality of services

We aim to deliver services with reasonable care and skill. If you are not satisfied with any aspect of our work, please contact us promptly so that we can discuss the issue with you and agree an appropriate response in line with the Consumer Rights Act 2015 and other applicable law.

9. How to contact us

If you have any questions about this policy or wish to discuss a change or cancellation, please contact us using the details on our contact page.